When an interpreter is required to communicate with a patient, the physician should NOT use:
A.
a family member
B.
a member of the office staff
C.
a paid professional
D.
another physician
True or False: When physician-patient communication is good, the physician should feel comfortable providing medical advice based on his or her personal beliefs.
True
False
According to a recent Harris poll of 230 physicians, the percentage who felt that medical school did not adequately teach effective communication methods was:
fewer than 25%
between 25% and 50%
between 50% and 75%
more than 75%
True or False: When a physician with a patient in intensive care has to communicate with a large and concerned family, it is best to ask the family to designate one member as representative.
Which of the following is NOT an effective way to improve communication and reduce the risk of malpractice suits?
Be punctual and avoid looking at your wristwatch
Shake hands, sit down and ask questions
Avoid medical jargon
Reassure patients that everything will be all right
True or False: If a patient requires specialized or subspecialized care, the physician should clearly communicate his or her feelings about potential specialists.
Patient compliance with proposed treatment plans will most likely be improved by:
threatening to terminate the physician-patient relationship for noncompliance
practicing shared decision making
assuring the patient that all treatment decisions are based on years of experience
emphasizing the risks of noncompliance
True or False: During office visits, physicians should never inquire about anything other than the patient's health.
The most effective approach to establishing a meaningful dialogue with a patient is to:
emphasize the strict confidentiality that characterizes the physician-patient relationship
highlight training and medical background
ask facilitative questions
both A and B
True or False: A firm handshake at the outset of every office visit isn't always a good idea.
