You should have an emergency response plan for every conceivable contingency that could face your office.

True

False

The ability of a medical office to respond effectively to any type of adverse event can accomplish which of the following?

A. 

Help ensure optimal patient care.

B. 

Help preserve the physician’s reputation.

C. 

Reduce the likelihood of lawsuits being filed.

D. 

All of the above.

If someone is injured in your office and cannot provide you with necessary medical information, what should you do?

A. 

Stay calm and stabilize the patient.

B. 

Call an ambulance and send the person to the nearest hospital emergency department.

C. 

Search the person’s belongings for pertinent medical information, or query any companions present.

D. 

All of the above.

You should not formulate your crisis response plans on your own; instead, include members of your staff in the process.

True

False

Which of the following should not be included in an incident report?

A. 

The patient’s name.

B. 

Witnesses to the event.

C. 

Your opinion as to who is to blame.

D. 

Specific facts such as date and time of incident.

Once you develop an emergency response plan for your practice, you can be comfortable that you’ve done your part to be prepared for an office disaster.

True

False

Family members have a right to full disclosure of all events involving their loved one.

True

False

When dealing with an adverse event, the physician should:

A. 

Provide full disclosure of the facts to the patient and – with the patient’s permission – to the family.

B. 

Avoid terms such as "mistake," "error" and "blame."

C. 

Notify the professional liability carrier of the event as soon as possible.

D. 

All of the above.

When a medical crisis draws news media attention, physicians should:

A. 

Share little or no information, citing patient confidentiality.

B. 

Assist news media representatives as much as possible, while protecting patient privacy.

C. 

Refer all questions to law enforcement and/or emergency personnel who are trained to handle media inquiries.

D. 

None of the above.

To respond to media inquiries in event of a disaster, it is best to choose one person to serve as your media spokesperson.

True

False